Essential IT Concepts for Small Business is an IT management guide written for non-technical business owners and managers. The book is written in a common, non-technical language, and explains fundamental IT management concepts that will help these owners and managers understand the different IT support models and their benefits and drawbacks, and how to select the right service provider from which to obtain these services. The book also introduces some essential technologies that will allow small businesses to compete in the marketplace with larger, more tech-savvy companies. Essential IT Concepts for Small Business explores the fundamentals of cyber-security and identifies the essential cyber-security tools that all business should have in place. The book also addresses high-level technology refresh planning and business continuity processes.