We all worry about visits to out-patients. For some, such as people with an intellectual disability, there is the added fear of not being able to explain what is wrong, as well as not understanding what is happening. This book is designed to support people before, during and after their out-patient visits. Bill has his broken arm x-rayed, put in plaster and finally his plaster taken off; Anna visits the ear, nose and throat department; Jane has an ultrasound examination. The book will give you the opportunity to provide as much support and reassurance as is needed by the person you are supporting, and to answer their questions honestly. Feelings, information and consent are all addressed. Ideally this book should be used to prepare someone before he or she goes to hospital. It will also be invaluable for hospital staff to use during consultations and before treatments, and to support effective communication.