This book helps leaders create a common language and understanding around issues of trust that show up in the organizational environment. It's important for leaders to be clear on how they are experiencing a situation that's causing a lack of trust before they initiate discussions on trust itself. Leaders need to be grounded in the observable actions or behaviors that are aff ecting their willingness to interact. To identify these behaviors, this book looks at interpersonal trust through factors of perceived trustworthiness, or dimensions of trust.