This book teach you how to work with difficult litigants and overcome the hidden barriers that frustrate settlements. You will learn to:
Mediate effectively between parties who refuse to talk with each other;
Deal with insulting first offers, backward steps, and other adversarial tactics;
Influence how parties assess their legal case;
Add value and respond to hidden emotional obstacles;
Apply specialized tactics to overcome impasses
65 linked video excerpts featuring leading mediators will take your understanding beyond the printed page, showing how to apply these techniques in actual cases.