Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences
examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. Mac Kenzie offer conceptual insight as they build upon the various works that have been done on the subject and seek to update the record about OCB.