This practical guide provides GPs practice managers and members of the primary care team with the tools to manage the stresses and conflict in general practice. All the necessary skills are covered including negotiating dealing with anger handling criticism and change management. Filled with practical examples and exercises referenced throughout and with recommended reading lists at the end of each chapter it encourages the reader to invest in their own personal and professional development.
This practical guide provides GPs practice managers and members of the primary care team with the tools to manage the stresses and conflict in general practice. All the necessary skills are covered including negotiating dealing with anger handling criticism and change management. Filled with practical examples and exercises referenced throughout and with recommended reading lists at the end of each chapter it encourages the reader to invest in their own personal and professional development.
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