Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: • Increase agent productivity by 150% to 400%. • Experience a ROI within 6 to 12 months. • Talk to at least two people in the same time it takes to manually dial and reach one person.• Boost agent morale by removing the reme­ dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.