This research monograph delves into the pressing issue of employee-centered social sustainability in the hospitality industry. Through empirical studies and content analysis of CSR reports, it highlights the significant challenges faced by frontline hospitality workers – such as low wages, job insecurity, limited union representation, and employer resistance to unionization.
Offering a thorough, evidence-based examination, the monograph provides a comprehensive analysis of the employee dimension of social sustainability. It explores the critical role of organizational support, the fear of unionizing, and their impact on key outcomes like employee well-being and industry turnover intentions. The work also proposes a tailored framework for addressing employee needs at different stages of their careers, advancing the goal of "decent work" within the industry.
Ideal for scholars and researchers in workforce studies, hospitality, and tourism, this volume offers valuable insights into the complex dynamics of labor practices and social sustainability. It serves as a vital resource for those seeking to foster employee-centered CSR initiatives. Policymakers, industry professionals, and advocates for improved labor conditions in hospitality will also find this book informative and thought-provoking, with actionable strategies for promoting social responsibility across the sector.