As the demand keeps growing for well-trained staff to provide high-quality memory care, those experienced in the Best Friends approach to dementia care have the required skills and confidence to deliver optimal care and succeed in this challenging caregiving role. With this book, memory care programs can develop a "dementia capable" staff in nursing homes, assisted living facilities, dedicated memory care, adult day settings, and anywhere people with dementia are served. It features engaging training ideas and exercises for use in stand-up meetings, full in-services, and orientation programs. The acclaimed authors provide practical guidance for helping staff achieve better outcomes and more rewarding experiences, which helps programs retain an effective, satisfied staff. Filled with examples from care communities that are successfully practicing this life-affirming approach to care, The Best Friends Staff provides inspiration and working tools to transform a care culture. WHAT'S NEW: All the contents are updated and revised for the needs of today's practitioners, including: All-new, chapter-by-chapter Tool Kits containing learning activities, downloadable handouts, and programming advice A "Field Notes" section featuring advice from experienced Best Friends practitioners Revised stories and examples reflecting contemporary settings and issues Increased focus on staff recruitment, development, and retention