The Crisis Intervention Manual has been utilized in over 100 crisis and counseling centers worldwide. It is a powerful and comprehensive training tool for professional and non-professional counselors in developing the skills of conscious communication, active listening, and crisis intervention. The Manual provides a step by step, easy to understand guide for the majority of types of calls or situations a counselor may encounter - suicide, domestic violence, child abuse, depression, rape, addiction, mental illness, sex and sexuality, and more. This manual is different from other training books in that it invites the counselor to examine their own self with practical exercises to expand empathy and release judgments that can interfere with being an effective helper. More than anything, this book is designed to inspire, motivate, and build confidence.