Home
the Cult of Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Evangelists
Barnes and Noble
Loading Inventory...
the Cult of Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Evangelists in Franklin, TN
Current price: $19.99
Barnes and Noble
the Cult of Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Evangelists in Franklin, TN
Current price: $19.99
Loading Inventory...
Size: Audiobook
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.
In
The Cult of the Customer
, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a
Cult of the Customer
– and shows how you can do it too.
Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be.
is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
In
The Cult of the Customer
, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a
Cult of the Customer
– and shows how you can do it too.
Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be.
is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.
In
The Cult of the Customer
, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a
Cult of the Customer
– and shows how you can do it too.
Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be.
is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
In
The Cult of the Customer
, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a
Cult of the Customer
– and shows how you can do it too.
Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be.
is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
You May Also Like
More About Barnes and Noble at CoolSprings Galleria
Barnes & Noble is the world’s largest retail bookseller and a leading retailer of content, digital media and educational products. Our Nook Digital business offers a lineup of NOOK® tablets and e-Readers and an expansive collection of digital reading content through the NOOK Store®. Barnes & Noble’s mission is to operate the best omni-channel specialty retail business in America, helping both our customers and booksellers reach their aspirations, while being a credit to the communities we serve.
1800 Galleria Blvd #1310, Franklin, TN 37067, United States
