Jessica Johnson, known as JJ, faces a lonely life after the recent death of her grandmother, Florence, who raised her. From Minneapolis, where she is working on her Ph.D. in meteorology and making ends meet as a substitute teacher, Jessica feels trapped in a routine with no clear direction. One day, her path unexpectedly crosses with Henrik Strom, a Norwegian recently abandoned by his ex-girlfriend, who was also named Jessica Johnson. In a moment of coincidence and awkwardness, Henrik offers Jessica a plane ticket to Bergen, Norway, originally intended for his ex, hoping she might join him on the journey.
Jessica is hesitant to accept, but her advisor's warning about her thesis and a mysterious wooden troll that belonged to her grandmother - a figure inexplicably connected to Bergen - convince her to seize the opportunity. In Bergen, Jessica moves in with Astrid, Henrik's grandmother, and becomes involved in the preparations for his sister's wedding. As she investigates the origins of the troll and her grandmother's secret connection to Bergen, Jessica and Henrik are forced to confront their pasts, their wounds, and the secrets they carry.
As Jessica unravels her grandmother's story and Henrik opens up about his own, both discover that life is more than the losses that have defined them. Will they find, amidst the fjords, snow-covered mountains, and Christmas rituals of Bergen, a home made of love, understanding, and a connection so deep it transcends the scars of the past? To embrace a future together, can they overcome their fears and accept that sometimes, destiny reveals itself in unexpected and wonderful ways?