In many organisations complex change is addressed by a deal between a 'mandate provider' and 'mandate taker'. These mandates are often weak or absent. This 'manual' describes what elements should be in a mandate and how to mitigate their limitations. It also describes why the mandate provider and taker often avoid talking about it, sometimes leading to 'an implicit agreement not to talk about the mandate'.It then describes various real situations, that are analysed against the check list. At the end it also has a short description of how to use this manual yourself and in a consulting/teaching/coaching setting.Strategy Manual is the first in the ManagementManuals series by Bas van Heel