Meghan hates the small town she was born and raised in and she can't wait until she leaves for the Air Force after graduation. Her only concern is leaving behind her irresponsible mother and her two little sisters, whom Meghan has practically raised. So, when her mother goes missing one night, Meghan not only has to take care of everything on the home front, but it also becomes her job to find her mother.
When Meghan begins to receive mysterious messages, it's almost as if someone or something is guiding her to a haunted hotel in Manhattan, where people say an elevator game will take riders to the mysterious 13th floor. Some say it's an entrance to hell, others a portal to another dimension. Either way, Meghan must brave the game in hopes of discovering the truth behind her mother's disappearance.