Micheal Parkes has years of experience working for various companies, consulting and training employees and cooperate executives in offering the best customer experiences that will improve your business bottom line. This exciting, entertaining and informative book will leave you hanging off your seat with various stories and demonstrations of true customer service excellence, this Author brings a Young, fresh, energetic and Hansome face, to the new era of customer service, where young, people are more preferred in being employed for certain Jobs such as "customer service" this guide will help them better understand how to effectively handle customer complaints and reduce the percentage of satisfied customers.