How many times have you told someone, "You're not listening to what I'm saying?" Has anyone ever said that to you? Listening is as critical as sending clear messages for effective communication to occur. Misunderstandings lead to dissatisfied customers, disgruntled employees, poor hiring decisions, and diminished trust. Conversely, effective communication improves relationships, increases customer satisfaction, builds trust, improves morale, and minimizes conflict.Learn tools and techniques to ensure that you truly heard the message and intent of the sender. Enhance your communication skills to instantly build and maintain rapport with anyone. Join your peers and enjoy lunch while learning and practicing new skills. Lunch Bag Learning™ lessons provide fundamental business skills training designed with team building in mind delivered by your company trainer. Trainer Guide sold separately.