When writing computer user documentation, focusing on the needs of your audience is critical. This book provides you with a surefire approach to generating clear, effective documentation that's tailored to the information requirements of the end-user. Written for technical writers and their managers, quality assurance experts, and software engineers, the book describes a user centered information design method (UCID) that helps you ensure your computer documentation conveys significant, meaningful information for the user and avoids unnecessary repetition or inconsistencies. Specifically, the UCID approach shows you how to... • Integrate the four major information components of a software system from the user's viewpoint: user interface labels, system messages, online documentation, and printed documentation • Make sure these individual elements are working together to improve software usability • Make better decisions on which information to provide and in which media, based on user needs and project-specific requirements • Deploy iterative design and prototyping procedures that minimize design flaws and save you valuable time and money • Get more out of each of your technical writer's individual skills, and guide them in effectively designing interface labels and system messages
When writing computer user documentation, focusing on the needs of your audience is critical. This book provides you with a surefire approach to generating clear, effective documentation that's tailored to the information requirements of the end-user. Written for technical writers and their managers, quality assurance experts, and software engineers, the book describes a user centered information design method (UCID) that helps you ensure your computer documentation conveys significant, meaningful information for the user and avoids unnecessary repetition or inconsistencies. Specifically, the UCID approach shows you how to... • Integrate the four major information components of a software system from the user's viewpoint: user interface labels, system messages, online documentation, and printed documentation • Make sure these individual elements are working together to improve software usability • Make better decisions on which information to provide and in which media, based on user needs and project-specific requirements • Deploy iterative design and prototyping procedures that minimize design flaws and save you valuable time and money • Get more out of each of your technical writer's individual skills, and guide them in effectively designing interface labels and system messages
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