Shady Rays, one of the largest mid-priced sunglasses brand in the U.S., has an exciting opportunity for a Retail Brand Expert in our new store at the CoolSprings Galleria in Franklin TN! We are anticipating store opening to be in late May. We are a high growth, high impact company with a vision to become the largest mid-priced sunglasses brand in the U.S. and be the most loved brand in the industry. This is a part-time position with possibility for future growth.
The ideal candidate will be customer obsessed, driven, and a forward-thinker. This individual will be responsible for assisting customers throughout the buying process. Duties will include greeting customers, responding to customer inquiries, resolving customer issues, improving engagement with our eyewear, providing outstanding customer service, and assisting management with daily operations.
At Shady Rays you can look forward to ongoing support and a company culture that believes in open communication, inclusivity, and true work-life balance. We also offer flexible schedules, employee discounts, paid time off, and paid holidays. We are a team of creative and collaborative individuals who are passionate about our brand, purpose, and customers.
Role and Responsibilities
Clearly communicates and models Shady Ray’s values and brand philosophy to team members and customers
Ensures that each customer receives outstanding service by providing a friendly environment through greeting and acknowledging every customer, maintaining solid product knowledge, and offering a frictionless customer experience navigating between in store and online purchasing
Handles all customer interactions including potential issues and returns courteously and professionally
Works as a team to meet store goals
Maintains an awareness of all promotions and advertisements
Assists management in day-to-day store operations including processing, replenishing merchandise, and monitoring floor stock
Assists in maintaining a clean and organized sales floor adhering to brand visual standards
Contributes to a positive atmosphere that is fun, professional, productive and team oriented
Has a thorough understanding and use of the technology tools that support the customer experience
Contributes to maintaining all brand and operating standards to support brand consistency
Adheres to all policy and procedures
Qualifications and Education Requirements
High School Diploma or GED
Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hours
Open availability for a flexible work schedule that meets the needs of the business including evenings, holidays, and weekend shifts
Ability to lift up to 20 lbs.
Must have Friday, Saturday and Sunday availability
Preferred Skills
Good communication/interpersonal skills
Technologically adept
Attention to detail
Passion and drive to excel
Why Work Here?
Shady Rays is an independent lifestyle eyewear brands and one of the fastest-growing sunglasses brands in the U.S. All shades are made with high-quality, polarized lenses in a variety of sunglass frame styles.
Join our dynamic and growing team and help us make a positive impact while disrupting the sunglasses industry. Be an integral part of a fast-growing, social conscious company with a positive culture.
Benefits
Flexible Scheduling
Paid Time Off
Employee Discounts
Job Types: Part-time
Pay Range: $15-$17
Experience
Customer service: 1 year (Preferred)
Work Location: One location
Job Type: Part-time
Apply in-person or online.
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